Terms of service


We comply with the Consumer Protection (Distance Selling) Regulations 2000. The Consumer Protection (Distance Selling) Regulations 2000 came into force on the 31st October 2000 and gives rights to individual consumers in the area of home shopping.

They are intended to give consumers confidence in purchasing goods and services where there is no face to face contact with the seller. The regulations do not apply to business to business (trade) contracts.

Company Information

  1. Our trading name is Servevast Limited and our Head Office is situated at 3 Chase House, Park Plaza, Cannock, Staffordshire, WS12 2DD.
  2. We sell spare parts, and offer a repair service for domestic appliances such as washing machines, refrigerators, dishwashers, cookers, hobs and range cookers.
  3. Payment for spare parts will be taken once the goods are ordered, please note your statement will show Servevast LTD.
  4. We will endeavour to dispatch spare parts within 48 hours of the order being placed (subject to stock availability with us and our suppliers).
  5. We may provide alternative or superseded parts that differ from the originals. If this is the case information regarding the replacement can be given.
  6. Due to safety reasons we are unable to supply technical advice on the fitting of spare parts, any customer purchasing parts is assumed to be using a qualified engineer or possess the necessary technical skills and do so at their own risk. When fitting gas related spares an engineer must be Corgi registered.

Cancellation and Return

  1. You have the right to cancel any order before delivery or within 14 working days of the delivery for a full refund, apart from special orders (see below). You must notify us using our contact page of your intention to cancel within this time.

    Please note that you have a statutory duty for the safe return of any goods including delivery costs unless we have sent incorrect or damaged goods.
  2. An item is not deemed to be incorrect if it is provided as the manufacturers’ replacement for the original that includes alternative and superseded parts and you have been advised at the time of order.
  3. You are also required to return the parts unused and with the original packaging.
  4. Parts that have been fitted, modified or damaged will not be accepted for return.
  5. If you wish to return a part after the 14 day ‘cooling off’ period that is either unwanted or incorrectly ordered it will be accepted if a returns note is requested within 30 days of delivery. The refund of these goods will not include handling or delivery charges and may be subject to a restocking fee. This does not include special orders that are non-returnable.
  6. We reserve the right to cancel and refund orders at any point, this will be mainly due to parts being found to be discontinued or pricing errors.

Incorrect or Faulty Orders

Please notify us within 14 days of all  order shortages, faulty or damaged parts, or incorrect orders. This is because we must claim for damage and/or loss with the courier within this timeframe. We will, at your choice, make good any shortages or non-deliveries; replace or repair damaged or defective parts; or refund to you the amount paid for the goods in question.

Returns Policy - Return Request

To return goods you must first contact us using our contact page to arrange to have the goods returned. You will need to provide the following information: -

  1. The order number.
  2. Part number(s) to be returned and quantity.
  3. Reason why the parts are being returned.

When we receive such a request, the goods to be returned MUST meet the following criteria: -

  1. The request for return must be made within 30 days of the goods being delivered, any requests for return made beyond 30 days may not be handled. We will accept back goods that are:
    a. Incorrectly ordered
    b. Surplus to requirement
  2. The goods must be within original packaging and unused. Goods that have been used will be refused and returned to the sender. Please note that all goods will have visible fitting marks on them if they are fitted.
  3. Goods ordered incorrectly or no longer required by the consumer that is reported over the 30 days may be charged a re-stocking fee of up to the value of 25% at our own discretion. The re-stocking fee will be applied to the part in question only. The part would have to be returned back to ourselves by the consumer at no cost to us.

Returns Policy - Agreement and Return of Goods

If a Return Request is successful, you will then be then given an address for the goods to be returned to, as well as an explanation on how the goods will be credited. Goods that are returned with returns authorisation MUST meet the following Criteria: -

  1. Goods must be sent within 30 days of the returns authorisation. Any goods that are not returned within this time period may be refused and returned to the customer.
  2. Goods must be in original packaging and unused, used goods will be returned and missing packaging may result in a restocking fee set at our discretion.
  3. Goods must be sent to the EXACT address given at the time of Return authorisation. Goods sent to any other address may be refused and returned to the sender.

Returns Policy - Refunds

When we receive the goods back and they match all the above criteria we will then issue a refund where necessary. Due to the administrative process this can take 7-10 working days from when we receive the goods. Goods can only by refunded by the original method of payment.

Please note: For returns of unwanted or incorrectly ordered items it would be the buyers responsibility to cover the returns postage.
Any postage paid on the original order would also not be refunded for these return reasons.

In instances where free shipping was offered as the order was above £100 excluding VAT, should the entire order then be returned the standard courier charge of £6.98 will be deducted from the refunded total.

Parts Warranty

If a spare part is faulty within 12-months of purchase and supplied within the UK or EU , the company will provide a replacement (some parts are exempt from this warranty).
None EU countries are exempt from warranty.
Please note: Replacements are down to the discretion of Servevast Direct, as multiple failures would likely indicate an issue elsewhere.

2 Year Warranty

Only items where you see the 2 year warranty logo will be covered by the following terms.

  • None working components such as glass, seals, shelving, panels, etc. will not be covered.
  • The warranty applies to parts purchased for UK Mainland only.
  • Failed parts within the 2 years will be replaced only no refund will be given.
  • Goods along with proof of purchase must be returned by the customer for technical assessment using our freepost address before a replacement is sent.
  • A request for return should be made using our contact page and a returns number and document will be emailed to you.
  • Should the part become obsolete with no suitable alternative available a partial refund will be given the value of which will be at Servevast Ltd's discretion.

Special Order Items

Special order items are non-stock lines. These items will have to be specially ordered from the manufacturer on your behalf. Delivery times are often subject to the manufacturer.

Special orders are non-returnable. If you are ordering an item that will have to go on a special order we will advise you at the point of order.

Servevast Ltd Disclaimer

Servevast Ltd advises that all parts are fitted by a suitably qualified technician, preferably a Smeg registered agent. Servevast Ltd/Smeg cannot be held responsible for any damage or risk caused by any repair carried out by unauthorized and untrained people.

The company will not be liable for any losses that were not foreseeable to both parties when the contract was made, for losses that were not caused by any breach of the supplier or for business losses and/or losses to non-consumers.

This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.