Shipping
When placing an order you will be offered a variety of different shipping options. We offer delivery via Royal Mail 1st class post and DPD courier. Availability of these shipping options are dependent on the cost, size and shipping location of your order.
- Orders in stock are usually dispatched within 1-2 working days.
- Backorders are usually dispatched within 10 working days (subject to stock availability with our suppliers).
- You will be notified by email when the order is dispatched.
- If by request you ask for the goods to be left in a secure place without signature, this will be at your own risk and any losses will not be the responsibility of Smeg Spares.
DPD Courier
- DPD will send email and/or text updates once they have the parcel.
- To track your order please click here.
- Should the goods be returned to ourselves, carrier costs will have to be recharged.
- Should you request a change of delivery address once the goods have been dispatched this will incur a recharge of the shipping cost.
DPD Ship to Shop (Coming Soon)
- Your parcel will be shipped to a DPD pick up point of your choosing - DPD Pick Up Point Finder
- To track your order please click here.
- Should the goods be returned to ourselves, carrier costs will have to be recharged.
- Should you request a change of delivery address once the goods have been dispatched this will incur a recharge of the shipping cost.
Shipping Costs
Our shipping costs are calculated based on the cost, size and shipping location of your order. Please look at the table below for more information.
Please Note! Free Delivery does not apply to offshore orders.
| UK Mainland Costs | |||
| Shipping Method | Order Value (Exc. VAT) | Shipping Cost | Delivery Time |
| Royal Mail 1st Class Post | £0.00 - £29.99 | £4.99 | 1-2 Days |
| DPD Courier | £0.00 - £99.99 | £6.98 | 1 Working Day |
| DPD Courier | £100.00+ | Free | 1 Working Day |
| Next Day Delivery | £0.00+ | £9.00 | 1 Working Day |
| DPD Saturday Delivery | £0.00+ | £12.00 | Saturday |
| DPD Sunday Delivery | £0.00+ | £12.00 | Sunday |
| DPD Ship to Shop | Coming Soon | ||
- Next day delivery is subject to stock availability and for the next WORKING DAY (Mon-Fri).
- Royal Mail 1st class mail typically arrives within 1-2 days however, in very few cases may take up to 7-10 days.
| UK Offshore Costs | |||
| Shipping Method | Order Value (Exc. VAT) | Shipping Cost | Delivery Time |
| 1st Class Post | £0.00 - £39.99 | £4.99 | 1-2 Days |
| Courier Service | £40.00+ | See Offshore Rates | See Offshore Rates |
| Offshore Courier Service Rates | |||
| Shipping Method | Location | Shipping Cost | Delivery Time |
| DPD Courier | Channel Islands | £19.00 | 2 Working Days |
| Isle of Man | £18.00 | 2 Working Days | |
| Isles of Scilly | £20.00 | 2 Working Days | |
| Isle of Wight | £16.00 | Next Working Day | |
| Northern Ireland | £20.00 | 2 Working Days | |
Scottish Highlands and Islands
The carrier cost for the Scottish Highlands and Scottish Islands is set at £20.00. This rate is exactly what we get charged by the couriers, no additional cost is added on.
The following postcode areas are considered a part of the Scottish Highlands and Scottish Islands:
Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Offshore Restrictions
Deliveries to offshore locations are restricted to a maximum of 30kg in weight and 1 metre in length. Parcels outside of these restrictions will have to be shipped using alternative methods which could result in increased delivery costs.
You will be contacted if your order is affected by this, and given the chance to change delivery address, or cancel the order, should you think the shipping cost is too high.
Overseas Orders
All orders shipped overseas are sent by a tracked service requiring signature.
Please Note! We cannot ship fragile items such as hob tops, oven/cooker door glasses and fridge shelves, etc. overseas as they cannot be insured.
Europe
For all European destinations up to £29.99 (excluding Ireland), DPD Lite Economy Service can be selected, for 'Euro Zone 1' destinations £30.00 and above DPD Express Service will be used. Euro Zone 1 destinations are Republic of Ireland, France, Italy, Germany, Austria and the Netherlands.
For orders £30.00 and above outside of 'Euro Zone 1' shipping will be advised, the cost will be emailed to you after the order is placed once ready to leave as it is obtained using the exact size and weight of the parcel. If you require an estimate on overseas shipping costs before placing an order, please email info@smegspares.co.uk.
European shipping costs are as follows:
| Shipping Method | Order Value | Location | Shipping Cost |
| Economy International Courier (DPD Lite) |
£0.00 - £29.99 | All Europe | £12.00 |
| Express International Courier (DPD) | Any Value | 'Euro Zone 1' | £20.00 |
| Express International Courier | Any Value | Rest of Europe | TBA |
United States & Canada
For orders up to £29.99 DPD Lite Economy Service can be selected, for orders £30.00 and above express courier (usually UPS, FedEx or Parcelforce) will be used.
For orders being shipped via express courier, the cost will be emailed to you after the order is placed once ready to leave as it is obtained using the exact size and weight of the parcel. If you require an estimate on overseas shipping costs before placing an order, please email info@smegspares.co.uk.
USA / Canada shipping costs are as follows:
| Shipping Method | Order Value | Shipping Cost |
| Economy International Courier (DPD Lite) |
£0.00 - £29.99 | £14.00 |
| Express International Courier | Any Value | TBA |
Australia & New Zealand
For orders up to £29.99 DPD Lite Economy Service can be selected, for orders £30.00 and above express courier (usually UPS, FedEx or Parcelforce) will be used.
For orders needing to be shipped via courier shipping will be advised, the cost will be emailed to you after the order is placed once ready to leave as it is obtained using the exact size and weight of the parcel. If you require an estimate on overseas shipping costs before placing an order, please email info@smegspares.co.uk.
The international postal shipping costs are as follows:
| Shipping Method | Order Value | Shipping Cost |
| Economy International Courier (DPD Lite) |
£0.00 - £29.99 | £14.00 |
| Express International Courier | Any Value | TBA |
Other Overseas Destinations
All other countries aside from the above are categorised as 'other overseas destinations'. Shipping costs will be emailed to you after the order is placed once ready to leave, as the cost is obtained using the exact size and weight of the parcel. If you require a quote on overseas shipping costs before placing an order, please email info@smegspares.co.uk.
Please allow a period of 4 weeks before a claim can be made for none delivered goods, we cannot resend goods until this period has expired.
Important! Now the UK has left the EU overseas parcels will be subject to a customs charge upon entering your country. The charge would be the buyers responsibility.